FAQ
Frequently Asked Questions
Helpful information about apparel, sizing, orders, shipping, returns, refunds, and customer support.
Who operates Norvqli?
Norvqli is operated by Beijing Xiangyige Clothing & Apparel Co., Ltd.
What does Norvqli sell?
We offer clothing and fashion accessories for everyday wear and personal styling.
What currency are prices shown in?
Unless otherwise stated on the storefront, product prices are shown in U.S. dollars (USD).
Can I ask about sizing before ordering?
Yes. Contact customer support with the exact product name and the measurements or fit information you would like clarified.
Will colors look exactly the same as the photos?
Small differences may occur because of lighting, screen settings, fabric characteristics, and normal manufacturing tolerances.
Can I change or cancel an order?
Contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status.
How do I track my order?
Use the tracking information provided after dispatch when available. Contact us with your order number if you need help.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and clear photographs so the issue can be reviewed.
How do I request a return?
Contact customer support before sending any item back. Approved requests will receive return instructions and the appropriate destination.
How are refunds handled?
If a refund is approved, it will be processed through the applicable payment method used for the order. Posting time may vary by provider.